Our Team

Our housing team will help you settle in and assist you to raise any issues relating to your property. They will visit you regularly to check on the property and your welfare and ensure your home is safe and maintained to the expected standards. They are always on hand to advise you on property related issues and will provide guidance on general information within the household such as how to use appliances, fire safety and local information including bin collection days.

Our team of support staff will be on hand to assist you in the transition into your accommodation and will support you during your stay in your Ready Home property. They will assist you with gaining independent living skills and escort you on your journey to reaching your ultimate goals and aspirations. They will be there to guide and support you in understanding your entitlements and advise you on local educational opportunities.

We have a Safeguarding Manager who is responsible for a team of designated Safeguarding Team Leaders, Safeguarding Admin Support Officers, and Regional Designated Safeguarding Officers covering the London & South, and Wales.
Our safeguarding teams play a vital part in leading, implementing and supporting safe delivery of contracted services to our young people of which we base our safeguarding framework around.

When dealing with a young person's sensitive information whether that be in the form of knowledge and/or data, confidentiality is of upmost importance. All staff receive regular inhouse training sessions from our Data Protection Officer in GDPR and must complete and pass online training courses in security awareness and GDPR. Staff have access through our company staff hub to all company policies and procedure's including, confidentiality and data management. Any breaches are reported to the company DPO and reported through the correct means and channels accordingly.

To keep your property to the required standard, we will need to carry out maintenance works on your property during your stay with us. Our friendly maintenance officers will attend the property to address these defects.
Should you need to report a defect please call your housing officer or call any of the contact numbers provided.
Should you find an emergency defect, please contact your housing officer immediately.