How you can make a Complaint

It is important that you know your rights. We want to hear your views, and there are a lot of ways that this can be done. By giving us your feedback, you will help us improve our services.

We will support you and make you feel comfortable when talking to us about a complaint or telling us if something about our services that aren’t working for you. We are here to help, so please don’t be afraid to tell us where we can improve.

How YOU can make a complaint

Complaints can be made by telephone, email, or by post.

Please see below for the best way to contact us and the contact details provided below:

For telephone complaints please call a member of our team on 01268 740226 during our office opening hours of 9am-5pm

Any complaints will need to be completed and can be sent to KCC@clearsprings.co.uk

By post you can send your complaint to Clearsprings Ready Homes, 26 Brook Road, Rayleigh, SS6 7XJ

Alternatively, you can raise this directly with any member of the Ready Homes Team, who will ensure this is actioned and investigated fully.

Help US to help YOU

All complaints should ideally provide following information:

  • Who the complaint is being made about, either the person’s name or property address - This will help us to identify and deal with the problem more effectively

  • The name and contact details of the person making the complaint - this will ensure we can respond to any complaints with actions taken

  • Details of the complaint/incident/issue occurred - please try and provide as many details as possible to help us to investigate this fully.

  • Was there a need for any emergency services to be involved? If so, please include as many details as possible

Ready Homes will then review the complaint and will ensure that this is fully investigated, and appropriate action is taken.