Icon Catalogue

Emergencies

  • Leaving a place quickly as it may not be safe.

  • Your health, doctors or hospitals.

  • Hot flames that can burn you or things around you.

  • A loud sound to warn you if something is wrong.

  • Official people who are responsible for maintaining law and order, preventing crime and protecting people.

Security/Safety

  • People employed to that protect people from harm or danger.

  • Tool used to open or lock doors.

  • Close your window for warmth, safety and security.

  • Close your door for warmth, safety and security.

  • A window that has broken or cracked glass.

  • You can’t find your key, or your key is damaged and doesn’t work.

  • Keeping yourself and others safe while crossing the road.

  • Always keep the floor around fire doors clear. Keep the fire door clear so it can open easily in case of a fire, allowing people to escape safely. 

  • Help given to someone sick or hurt before a doctor arrives.

  • Some people can have life threatening allergic reactions to certain types of food. You will be notified if this is the case for someone in your accommodation.

  • A loud sound to warn you if there is a fire.

  • These could come from a fire or gas leak. If you smell or see gas or smoke, evacuate the building immediately and call the emergency services on 999.

  • If you notice water pooling anywhere, please contact your Housing Officer immediately.

    Do not try and fix it yourself.

Support and Advice

  • Being respectful and considerate of other people.

  • Protecting people, especially children or those in need of help and support.

  • We will assist you with any questions or problems you have.

  • A member of staff who will visit you and provide support you during your stay with us.

  • Learning new things like reading, writing and counting.

  • What people use to buy things like food, clothes and toys.

  • If you have a problem with anything from issues with your accommodation, to bullying and abuse, speak up because we are here to help.

  • These are rules or freedoms that everyone is entitled to, ensuring they are treated fairly.

  • Changing words from one language to another.

  • Your thoughts, feelings and emotions.

  • Unless you are buying something, do not give your money to anyone.

Hygiene

  • Toothpaste, shampoo, soap and other self-care items.

  • Make sure you clean up any spills or dirt in your accommodation.

  • Getting rid of rubbish in the correct way.

  • Cleaning your clothes.

  • Clean your hands with soap and water to remove dirt and germs.

  • If the toilet needs to be cleaned after you have used it, clean it up yourself. Please do not leave it for someone else to clean.

  • Clean your plates, cups and cutlery after use to keep ready for the next use.

  • Clean up and organise your belongings by putting things away and removing mess.

  • Where you put your rubbish to be taken away outside.

  • Regularly throw away rubbish so that it doesn’t pile up.

  • Rats, mice, insects or any other unwanted creature found in your property. If you find anything like this, please tell your Housing Officer.

  • Specialist toiletries provided for female hygiene.

Accommodation Guidelines

  • Rules you must follow while living in your accommodation.

  • Always knock on someone’s door before entering. It is polite.

  • Your room may be inspected by your Housing Officer.

  • Any long period of time you spend away from your accommodation.

  • Please only use 3-prong UK plugs. Any other plugs may break or cause a fire.

  • Please only remove window restrictors if you need to evacuate, they are legally required to be there for your safety.

  • No animals are allowed in the property.

  • Loud music can disturb other residents in your accommodation, please be mindful of other people keep the volume down or wear headphones.

  • You must not drink or bring alcohol into your accommodation.

  • You must not take or bring drugs into your accommodation.

  • You must not smoke anywhere within your accommodation.

  • Do not block the toilets by trying to flush rubbish. Only put toilet paper in the toilet.

  • Do not put any rubbish or toilet paper in the urinals as this will clog them.

  • Do not put any rubbish or toilet paper in the sink as this will clog them.

  • When leaving a room, try and save energy by turning off the lights or devices.

Your Home

  • Where you lie down to sleep or rest.

  • A piece of furniture with drawers where you keep your clothes or belongings.

  • A place to safely store your valuables and belongings.

  • A piece of furniture for 2 or more people to sit.

  • A piece of furniture for 1 person to sit on.

  • A flat surface to have meals or place things.

  • A place to hang wet clothes after washing for them to dry.

  • Used to remove creases from clothing.

  • Used to clean yourself on a regular basis.

  • Used to allow a small amount of light in through a window but block people from seeing in.

  • Used to block out light from outside and darken a room.

  • These stop windows from opening too wide and are legally required to be there for your safety.

  • Used to cook meals. You will have access to a shared oven in your accommodation.

  • Used to clean your clothes.

  • This provides you with hot water and heating. If your boiler is not working, please contact your Housing Officer immediately.

    Do not try and fix it yourself.

  • Used to clean the floor of your accommodation. You will have access to a shared vacuum in your accommodation to help clean up.

  • Wi-Fi may be available in certain areas of your accommodation. Please look for posters within your accommodation telling you if Wi-Fi is available and letting you know the password.

  • Wi-Fi may not be available in certain areas of your accommodation. If you should have Wi-Fi but it is not working, please contact your Housing Officer.

    Do not try and fix it yourself.

  • Powers your lights and devices.

  • If you notice that multiple electrical appliances or lights do not work, you should contact your Housing Officer immediately. 

    Do not try and fix it yourself.

  • Any post for you will be delivered to your property.

Information

  • Details about a particular subject.

  • Details about things in and around where you live.

  • Details about LGBTQIA+ events and activities.

Transport

  • A type of small vehicle with wheels that travels on roads.

  • A type of large public vehicle with wheels that travels on roads that takes lots of people from one place to another.

  • A type of long public vehicle that travels on tracks that takes lots of people from one place to another.

Activities

  • You may have a television available in your communal area within your accommodation.

  • Your local area may have sports or sport events to take part in.

  • Your local area will have shops for you to visit.

We Provide

  • The right kind of food you need to stay healthy and strong.

  • Checking and fixing things in your accommodation to keep them safe and working.

  • A contract you sign to confirm you understand the rules of the accommodation, and what were to happen if you broke those rules.

  • An overview of the area you live in.

  • A document created with you in mind that covers all elements of staying in your accommodation.

  • A form you can fill in to note any complaints you have about your accommodation.

  • A form you can fill in to note any feedback you have about your accommodation.

Education

  • Learning courses where the main content is featured online.

  • A place to learn new things like reading, writing, and counting.

Parent & Child

  • A young person under the age of 18.

  • A place for a newborn baby to sleep.

  • A place for a baby to sleep once they are a little bit older.

  • A cover to keep a baby warm.

  • A portable plastic tub to wash a baby in.

  • Powder used to make milk to feed a baby.

  • A plastic container you can feed a baby milk from.

  • A device to clean baby bottles.

  • A tool to help clean baby bottles.

  • A soft food to feed babies once they are a little bit older.

  • A place for babies to sit and eat once they are a little bit older.

  • An absorbent material worn by babies to keep them dry and comfortable when they need the toilet.

  • A container to help dispose of a dirty nappy.

  • Soft and wet tissues to help clean a baby’s skin.